Welcome to Joyn! This website and its related services are provided by Joyn Holdings, LTD, and this Privacy Policy outlines how we handle your personal information when you use our services. The business information for Joyn is:

Joyn Holdings, Ltd

4438 W 29th Ave,

Denver, CO 80212

Owner contact email: contact@joyn.gg

“This website” refers to:

• this website, including its subdomains and any other website through which the Owner makes it Service available;

• applications for mobile, tablet, and other smart device systems;

• the Application Program Interfaces (API);

• the Service

This Privacy Policy (“Privacy Policy”), which includes and with this incorporates the Terms of Service at https://joyn.gg/terms-of-service/ (“Terms of Service”) and Cancellation Policy at https://joyn.gg/cancellation-policy (“Cancellation Policy”), a legal agreement between Joyn Holdings, LTD, (“we,” “us,” or “our”) and you (“you,” or “your”). We recommend you review the Terms of Service and Cancellation Policies as well. 

By accessing the websites located at (the “Site” and “Sites”) and their subdomains and interacting with the Discord Apps (the “App”, “Bot” and “Apps”, “Bots” referred to as the “Service”), as follows:

• Joyn: https://joyn.gg/ 

• Tourney Bot: https://tourneybot.gg/ 

• Support Bot: https://supportbot.gg/ 

• Emote Manager: https://emote.management/ | https://emotemanager.com/ 

• ZeroTwo: https://zerotwo.bot/

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and disclose information about you when you use our Services. By using our Services, you explicitly consent to the practices described in this Privacy Policy.

THE INFORMATION WE COLLECT

Information You Provide to Us

When you order Services on our Website, we may collect all information necessary to complete the transaction, including your name, address, phone number, credit card information, billing information, and social security number. Discord and Stripe are our payment gateways and process your information to complete a transaction, therefore we recommend that you review their Policies. 

• If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, to reply.

• We may also collect information at other points in our Website and Services where it is clear we are collecting such information.

Information Collected via Technology

We may collect personal information from you, such as your profile photo, user name and a user ID that you upload to your public profile page ("Profile"), location, email address, guilds (servers) you’re in, and the country and state in which you reside when you create an account to log in to our network ("Account"). We may share information made public, such as your profile photo and username and guild name and guild logo, to our Website.

On the Website

To make our Website and Services more useful to you, our Website automatically tracks certain information about the visits to our Website, including your browser type, device type, operating system, Internet Protocol (IP) address, domain name, clickstream data, referring/existing pages, and/or a date/time stamp for your visit. We use this information to analyze trends, administer the Website, gather demographic information about our user base as a whole, and improve our Website and services for product development purposes. For example, some of the information may be collected so that when you revisit the Website or Services, it will recognize you and the information appropriate to your interests.

On the Discord Apps

When adding a Service (“App”) to your guild, or interacting with the service in a guild, you agree to the Terms of Service and Privacy Policy. We will store necessary information about your guild, including; guild name, guild id, member count, owner, invite link, logo, join date, Service Configuration, and statistics of your overall interaction with the Service. We will store necessary information about you when interacting with a Service (“App”) in a guild, including; username, user ID, date and other necessary information to provide the Service (“App”). We collect information about your interactions with the Services, including how you use it and the information you submit may be used for product intelligence and feature development purposes.

Tourney Bot

Tourney Bot is a Discord app and accompanying website that facilitates tournament management within a Discord guild. For a full list of features, visit the Service website. To provide the Service we collect and process information.

• Configuration: When you configure a tournament on our website, you provide us with information so that we can provide the Service. This may include the following: Tournament Name, Bracket Type, Best of, Participant Limit, Team Size, Substitutes, Start Date, Game, Prize, Banner URL, Rules, Information and other configurations.

• Registration: We collect information about you when you register to a tournament as a solo or team. This may include your; User ID, profile picture, role information, username, team name, teammates and more. When you login to the website via oAuth, the information is not stored and used to verify tournament configuration access.

• Tournaments: Some information about the tournaments, such as tournament participant usernames and certain tournament details (such as; tournament name, bracket type, best of, banner URL, results and participants), may be made publicly accessible on our website and shared to X. Organizers can disable the Join Server button in their configuration.

• Proof Submission: For tournaments where organizers enable the proof submission feature, players are required to submit images as proof of match outcomes prior to scoring. Images & relevant match information is shared with tournament organizers to verify results.

Support Bot

Support Bot is a Discord app and accompanying transcript website that facilitates guild members to staff communication within a Discord guild. Support Bot also monitors messages to identify “triggers” to answer questions automatically, configured by admins. For a full list of features, visit the Service website. To provide the Service we collect and process information.

• Tickets: Support Bot’s primary feature to allow members and staff to communicate through a private channel. All messages within this channel are stored and exported to a “log” channel with a web link so staff can review transcripts. 

• Monitoring: All messages in Discord channels Support Bot has access to will be monitored in all guilds so that it may respond with automated messages based on chat message triggers configured by guild owners, admins, and app operators. Your messages, in this instance, are not stored.  

ZeroTwo

ZeroTwo is a Discord app that facilitates moderation and engagement within a Discord guild. For a full list of features, visit the Service website. To provide the Service we collect and process information.

• Profiles: ZeroTwo Stores user-configured profile data, experience and currency earned by command activity and messages sent.

• /ask Command: /ask command is powered by OpenAI’s ChatGPT. Your message content is not stored and OpenAI cannot train its models from your data.

• Moderation Feature: To provide the moderation feature, ZeroTwo is using Samurai Labs Artificial Intelligence moderation API service to detect & intervene when violating messages are detected. If the moderation feature is enabled, the app intervenes and auto-removes detected content while informing moderators of these actions with the option to manually intervene.

From 10th May 2023 to 14th June 2023 the feature will be in "listen-only" mode for all guilds so we can understand the health of the communities. From the 14th June 2023, we will slowly roll out access to the moderation feature to guilds. Guild owners will be informed via Direct Message if their guild has unlocked the feature, how it works and how it might impact them. This feature is now globally available.

To provide this service, Samurai Labs is provided with the following information. All Messages that may contain; user, guild, content and timestamp information. Users that may contain; user, guild, moderation events, and timestamp information. Events that may contain; guild and timestamp information. After 90 days, all message content is deleted.

Emote Manager

Emote Manager is a Discord app that allows for easy management of Emojis and Stickers within a Discord guild. For a full list of features, visit the Service website. To provide the Service we collect and process necessary information.

Cookies.

Like many online services, we use cookies to collect information. "Cookies" are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. This information is collected to make the Website and Services more useful and tailor your experience with us to meet your special interests and expectations.

Pixel Tags.

In addition, we use "Pixel Tags" (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track the online movements of web users. In contrast to Cookies, which are stored on a computer’s hard drive or web browser, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to send email messages in a format that users can read and tell us whether emails have been opened to, in part, ensure that we are sending only messages of interest to our users. We may also use this information to reduce or eliminate messages sent to a user.

Collection of Data in Connection with Advertising.

We may use third parties to serve ads on the Website and in the Application. In connection with the delivery of advertising, certain third parties may automatically collect information about your visits to this and other websites, your IP address, your ISP, and the browser you use to visit our Website. They do this by using Cookies, Pixel Tags, or other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Website and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, Cookies or Pixel Tags in third-party ads. We encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of Cookies and other technologies. If you want more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices or https://www.networkadvertising.org/.

Third-Party Analytics.

We use several third-party service providers, such as Google Analytics, to help analyze how users use our services ("Analytics Companies"). These Analytics Companies use Cookies to collect information such as how often users visit our Website, what pages they visit, and what other sites they use before coming to our Services. We use the information we get from Analytics Companies to improve our Website, Application(s), and Services.

Referral Affiliates.

We may enter into agreements with companies that refer users to our Service by way of hyperlinks made available on the referring party’s website. We may automatically collect certain information, such as [your IP address, referring website, and your IP address] via the Cookies and Pixel Tags that are provided to us in connection with your use of the referring party’s website. This policy does not apply to, and we are not responsible for, Cookies or Pixel Tags provided by third party Websites.

Data Sharing.

We may share your information as follows:

• With Third Parties: We may share your information with service providers, partners, and affiliates who assist us in delivering and improving our Services.

• With Organizers: Tournament organizers may have access to certain information about participants to manage tournaments effectively.

• Legal Requirements: We may disclose your information if required by law or in response to legal requests.

We may disclose information that has been aggregated or anonymized such that it cannot reasonably be used to identify you. Such as aggregated user statistics in order to describe our business to partners or the public. Additionally, we may disclose information if Joyn is evaluating and/or engaging in a merger, acquisition, reorganization, bankruptcy, or sale, transfer, or change in ownership of Joyn or any of its assets.

Your Rights.

All our users have control over their information and can directly edit App Configurations or request deletion by contacting us. If you are located in the European Union, the GDPR grants you the following specific rights that you can exercise by contacting us:

• Right of access: You are allowed to view the data we have on you through the Service.

• Right to rectification: You are allowed to inquire us to correct invalid information.

• Right to object: You have the right to object to our processing of your data.

• Right to restriction: You have the right to restrict the processing of your data.

• Right to data portability: You have the right to request an offline and complete archive of your data.

• Right to erasure: You have the right to request immediate erasure of your data.

We are committed to complying with your data rights and take all requests seriously. We will take reasonable steps to respond to requests within 30 days.

Data Retention, Request & Deletion.

Unless stated otherwise, we will retain your information as long as needed or until you request its deletion. If you would like to request all of your identifiable data and/or have it permanently deleted from our services, please email contact@joyn.gg. We will take reasonable steps to respond to requests within 30 days and inform third-parties if data has been shared with them. Personally identifiable information will be deleted and we will anonymize or aggregate other information. We retain anonymized and aggregated data that no longer enables us to identify you. 

Data Security.

We are committed to ensuring the security of your personal information. We employ industry-standard security measures, including encryption and regular security audits, to safeguard your data from unauthorized access, disclosure, alteration, and destruction. While we take all necessary precautions to protect your data, it's important to understand that no method of transmission over the internet or electronic storage is entirely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy.

The Service does not address to anyone under the age of 13, or under the minimum age of digital consent in their country, whichever is greatest (“Minimum Age”). In the event we become aware someone under the applicable Minimum Age has provided us with personal information, we will immediately delete this data from our servers.

If you are a parent or the legal guardian of someone under the Minimum Age, please email contact@joyn.gg so we can take the appropriate actions to protect your child.

Changes to this Privacy Policy.

We may revise this Privacy Policy at any time, we advise you to review this policy periodically. Users will be informed of major changes in the Support Server for the affected Discord App. Your continued use of the Service will be seen as an acceptance of the revised terms. If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please email contact@joyn.gg.